Returns and Exchanges

Upon receipt of your package, please inspect all the items. If you’re not completely satisfied with your purchase, you can return the items within 2 days from the receipt of the items.

Return/Exchange Process

1. Send us a message through “Contact Us” or a private message in our facebook page stating your intent to return the item/s.

2. Please state your reasons for the unsatisfied purchase.

3. Ship back the item/s to us. They should be in their original form or packaging.

4. Wait for our acknowledgement on the receipt of your item/s.

5. Once we receive the item/s, we will evaluate if it is unworn, unwashed, and in good state.

6. You will be asked to order the replacement of your order. Should the replacement be of higher value, you will settle the difference within 2 days from order placement.

7. We will ship the replacement as confirmed.

8. If you have chosen a refund, processing time will be 5 working days. It’ll be refunded to you through the channel of your choice but deposit/remittance charges will be deducted from the principal amount.

Terms and Conditions

1. Returns and exchanges will only be allowed for the following reasons:

a. Product Defect – you will be asked to take photos of the defect to qualify for return. This includes stiches, broken components, missing parts, bleeding, lose weaves, etc.

b. Wrong Product – if we have shipped you the wrong product, we will ship you the right one free of charge upon verification. We will be including a return pouch for you to ship back the wrong item to us.

2. Defective products upon return will not be exchanged nor refunded if there’s a sign of wear, tear, customization, repair or not following manufacturer’s care instructions.

3. Returns and exchanges may be refused or not allowed if reasons are one of the following:

a. I need my money back to buy another item.

b. I no longer need the item.

c. My baby does not fit in the carrier.

d. I do not like the color.

e. My husband/wife/baby does not approve of the color.

We accommodate questions about our products so to avoid dissatisfaction, please ask questions before purchase.